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Prabhat Sharma
Writer
Senior Software Engineer
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Profile
Join date: May 7, 2025
About
Prabhat is a Senior Software Engineer at GrapeCity, focused on delivering quality code and helpful content. He believes in continuous learning and staying updated with evolving technologies. A strong team player, Prabhat ensures both personal and collective growth within the team. Outside of work, he enjoys cooking and listening to music.
Posts (3)
Jul 18, 2025 ∙ 3 min
Beyond the API: Building Developer Loyalty Through Exceptional Support
"Great products aren't remembered just for the features they offer, but how well they support customers through difficulties." Millions...
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Jun 13, 2025 ∙ 4 min
Empathy: A leap ahead in Customer Support
What is Empathy? Empathy is the ability to understand and share the feelings of another person. It's about putting yourself in someone...
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May 14, 2025 ∙ 3 min
Power of Reproducing Issues in Technical Support
A few months ago, a customer contacted our support team in a panic. Their mobile app had suddenly stopped syncing data with the...
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